Booking Terms & Conditions

Oakhill Hotel Booking Terms & Conditions

All reservations for our rooms must only be placed over the telephone with us on 01629 822211, or online.  

At the time of making the reservation, we ask for your name, address, phone number, email address and postal address.  We also take a credit/debit card to secure the reservation.  We do not take payment until arrival, which means you can pay with another form of payment. 
We accept the following methods of payment – Visa, Mastercard, Apple Pay, Google Pay, Samsung Pay, our own gift vouchers and cash.  Please note that we do not accept American Express.

At the time of reservation, you will receive an email confirmation.  It is your own responsibility to check this, and confirm all details are correct.  If you notice that this is incorrect, then please contact us within 24 hours of making the booking, and we can make the necessary changes where applicable.  We will then reissue you with an updated confirmation.  

Bookings can only be discussed with the named person on the reservation unless consent has been issued by yourself for another person.

If you do have any dietary requirements, whether arising from a medical requirement, personal preference or religious commitment, then do list this at the time of making the reservation too.  We will endeavour to meet these needs, however, at short notice, this may not always be possible.

If you need to cancel your booking 

Booking directly with us, no payment is made until check-in.  The first night of your stay is defined as starting at noon on the day of arrival. If you cancel before noon on the day prior to your arrival, you will not be charged.  If you cancel after noon on the day before or on the day, you will be charged the full amount for the first night of your reservation.  If you are a ‘no show’ for your stay, you will be charged the first night of your reservation.

If you need to amend your booking

Please notify us as soon as possible about an amendment where necessary. We will do our utmost to ensure we can make the changes where applicable.  Any changes requested from the date your reservation is confirmed will be treated as a cancellation (see below).

If we change your booking.

In the unlikely event that it becomes necessary to change your booking, we will inform you as soon as possible of any changes.  You will have the option of cancelling your booking or amending the date/room.

Checking in

Upon arrival at the hotel, you will need to complete a registration form.  Here we require your contact details, signature and car registration.  Breakfast is included in your stay; we will ask you what time is preferred for you to eat.   

Your responsibility, behaviour and liability 

As a family-run business, we pride ourselves in creating a friendly hospitable atmosphere and welcome all in safe surroundings.  Any breaches to our commitment by guests will be treated seriously.

If the behaviour of yourself or a member of your reservation is considered to cause danger, damage or offence then we reserve the right to at our discretion to cancel or terminate your stay with us, and you will be asked to leave.

You are responsible for the cost of any damage caused by yourself or a member of your reservation during your stay with us,  these charges (where applicable) should be paid before departure.  If we find them after you have left, then we will send you an invoice for the damages, and this needs to be paid within 48 hours.

If you have booked rooms on behalf of numerous guests, then you (the lead booker) are responsible for the behaviour of everyone.

When using our social spaces in the hotel, please take guidance and advice from members of the team if there is a private event. 

Alcohol

We are a licensed premises with a bar.  Therefore, you are not allowed to bring your own alcoholic beverages with you.  

Under licensing laws – our team is responsible for your safety, and in the event of drunken and rowdy behaviour, and/or causing a nuisance to others (team or guests), then the police may be called if an incident has occurred.  You will also be refused service, and in some cases asked to leave the hotel.  

We have CCTV in our public areas, and in the event that the police are called out, we will submit footage from the recordings (if we are asked to).  

Our team also have the right to stop serving a drunk guest, as it is the law.

We adhere to the licensing laws on alcohol and young people.